Notification Regarding Access to Service History
The National Personnel Records Center (NPRC) is a vital resource for veterans and their families, handling over 1.4 million requests annually for copies of military personnel and/or medical records. When submitting a request, the requester can expect a structured process that prioritises accuracy, efficiency, and transparency.
Submission of Request
To initiate the process, the requester submits a military record request via the NPRC's designated channels—online, mail, or fax—using forms like SF-180 or the equivalent request options on the NPRC website.
Processing Time
Once the request is received, processing begins. Due to the high volume of requests, it may take several days. Typically, allow about 10 days before following up.
Status Checks
Requesters can inquire on the status of their request by using the NPRC Online Status Update Request form or by calling customer service during business hours (7:00 a.m. to 5:00 p.m. CT, peak 10 a.m. to 3 p.m. CT).
Supporting Documentation
Including appropriate supporting documents is essential. Failure to do so can cause delays or denial of requests.
Delivery Time
If physical documents are mailed, expect up to 10 business days for delivery after processing.
Special Considerations
National Guard members are usually directed to their State Adjutant General's office first. Veterans with Premium eBenefits accounts can access certain documents electronically.
The Response Package
The response package contains a copy of all separation documents and all relevant information if it is in the file. The extract also includes information to identify key events in a military career and significant events in health care. This approach by the NPRC avoids costly delays in reviewing and copying unnecessary documents.
Exceptions
Exceptions to this procedure include files more than 62 years old, U.S. Marine Corps files, all certified legal cases, and all requests from the Department of Veterans Affairs, where all documents are provided. Personal data pertaining to third parties is redacted from the file, pursuant to Privacy Act provisions.
Follow-Up Requests
If a requester submits a follow-up request for additional information or documents after receiving an extract of a file, NPRC will automatically send copies of all other documents in the file.
The extract contains copies of all essential documents to certify entitlement to most rights and benefits associated with military service. Key details included are Military Services Dates, Character of Service, Promotions and Reductions, Duty Stations and Assignments, Foreign or Sea Service, Military Schooling and Training, Awards and Letters of Commendation, Disciplinary Actions, Lost Time, Enlistments Contracts, Entry and Separation Physical Exams, Immunizations, Dental Examinations, Clinical Summaries/Cover Sheets.
By following this structured workflow, the NPRC ensures secure and official handling of complete military personnel and medical file requests, making it easier for veterans and their families to access the information they need.
- For veterans and their families seeking information related to health-and-wellness, especially medical-conditions during military service, the National Personnel Records Center (NPRC) provides essential details such as Clinical Summaries/Cover Sheets, Entry and Separation Physical Exams, Immunizations, Dental Examinations, and more in the response package.
- In cases where veterans or their families are in need of therapies-and-treatments related to health issues, they can find important supporting documents like Clinical Summaries and Entry/Separation Physical Exams in their military personnel files, which can be obtained via the NPRC's record request process.
