Doctolib Leads with Inclusive Hiring and Accessibility Initiatives
Doctolib, a leading healthcare platform, is championing inclusivity by making its own company and services more accessible to people with disabilities. With 78% of job applicants with disabilities facing discrimination, the company is taking steps to create a safe and welcoming environment for its customers and employees.
Doctolib's approach includes appointing a dedicated diversity and inclusion contact person to ensure consistency and motivation in its customer service. They're also implementing inclusive job ads that actively invite applicants with disabilities and signal openness to individual solutions.
The company is investing in targeted workshops and training to improve communication skills, reducing conflicts and enhancing feedback culture among its employees. Regular employee and patient surveys help identify trends early, while personal development strategies support strategic development sustainably. Doctolib is also training its recruiters and managers to react competently to disability disclosures and involving people with disabilities as consultants or trainers.
By fostering an inclusive culture with visible and tangible changes, Doctolib is tapping into a valuable talent pool and customer base, around 20% of Germany's working-age population. The company's efforts not only make it a more attractive employer but also open up new customer groups through digital accessibility, with AI playing a role in the future.
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